Privacy policy

Privacy Policy

At Lumivex, we take your privacy seriously. This policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Lumivex is an online menswear retailer operating at lumivex.co.uk. We are the data controller responsible for your personal information.

For any privacy-related enquiries, please contact us at: contact@lumivex.co.uk

What Data We Collect

We collect and process the following personal data when you interact with our store:

Identity data: your name and title.
Contact data: email address, telephone number, and delivery address.
Transaction data: details of purchases made through our store.
Technical data: IP address, browser type, device information, and cookies.
Marketing data: your preferences for receiving communications from us.

How We Use Your Data

We use your personal data for the following purposes:

To process and fulfil your orders.
To communicate with you regarding your purchases and enquiries.
To send you marketing communications, where you have given your consent.
To improve our website and customer experience.
To comply with our legal obligations.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: to fulfil your orders and provide our services.
Legitimate interests: to improve our services and prevent fraud.
Consent: for marketing communications, which you may withdraw at any time.
Legal obligation: to comply with applicable laws and regulations.

Sharing Your Data

We do not sell your personal data. We may share it with trusted third parties solely to operate our business, including:

Shopify Inc. — our e-commerce platform provider.
Payment processors (e.g. Stripe, PayPal) — to handle transactions securely.
Delivery partners — to fulfil and ship your orders.
Email marketing platforms — to send communications you have opted into.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You may manage your cookie preferences through your browser settings at any time. For more information, please refer to Shopify's cookie policy.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for accounting and legal compliance purposes.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of access: to request a copy of the data we hold about you.
Right to rectification: to request correction of inaccurate data.
Right to erasure: to request deletion of your data, subject to legal obligations.
Right to restrict processing: to limit how we use your data.
Right to data portability: to receive your data in a structured, machine-readable format.
Right to object: to object to processing based on legitimate interests or for direct marketing.

To exercise any of these rights, please contact us at contact@lumivex.co.uk We will respond within 30 days.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

Last updated: 03 April 2026